Right of withdrawal

 

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day,

 

- on which you or a third party named by you, who is not the carrier, have taken possession of the goods, provided you have ordered one item,

- on which you or a third party named by you have taken possession of the last item, provided you have ordered several items as part of a single order and these are delivered separately.

Exercise of the right of withdrawal

To exercise your right of withdrawal, you must inform us:

Stobo technische Vertriebsgesellschaft mbH
Managing Director: Dominik Bongers
Bahnstr. 149
50858 Köln
Telephone: 02234 990900
Email: info@stobo.de

by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract.

You can use the attached sample withdrawal form for this, which is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no event will you incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us.

The deadline is met if you send back the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that was not necessary for checking their quality, characteristics, and functioning.

Sample withdrawal form

(If you wish to withdraw from the contract, please fill out this form and send it back.)

To:

Stobo technische Vertriebsgesellschaft mbH
Managing Director: Dominik Bongers
Bahnstr. 149
50858 Köln
Telephone: 02234 990900
Email: info@stobo.de

I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*):

Ordered on () / received on ():

Name of the consumer(s):

Address of the consumer(s):

Signature of the consumer(s) (only for notification on paper):

Date:

(*) Delete as appropriate.

 

§ 14 Liability

a) Stobo is liable according to statutory provisions for damages resulting from intent or gross negligence.

b) In the event of slight negligence in violating essential contractual obligations (cardinal obligations), liability is limited to the foreseeable damage typical for the contract.
c) Otherwise, liability for simple negligence is excluded.

d) The limitations of liability do not apply:

in cases of injury to life, limb, or health,

-        for claims under the Product Liability Act,

-        in cases of fraudulent concealment of a defect,

-        when assuming a guarantee.

 

§ 15 Data Protection

a) Stobo processes personal data of the customer exclusively within the framework of applicable data protection regulations.

b) Further information can be found in the data protection declaration, which is available in the online shop.

 

§ 16 Dispute Resolution / Online Dispute Resolution

a) The EU Commission provides a platform for online dispute resolution (ODR), which can be accessed via the following link: https://ec.europa.eu/consumers/odr

b) Stobo is not obliged and not willing to participate in a dispute resolution procedure before a consumer arbitration board.

 

§ 17 Final Provisions

a) The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Mandatory consumer protection regulations of the state in which the consumer has their habitual residence remain unaffected.

b) Should individual provisions of these General Terms and Conditions be or become wholly or partially invalid, the validity of the remaining provisions shall remain unaffected. Instead of the invalid provision, the statutory provisions shall apply.